Payment and delivery

Payment and Delivery: Online Shop

The website contains an online store that operates in accordance with the Consumer Protection Act. When Login in the system of the online store the visitor receives a user name and a password that can be used to access their account every time. The defining username and password are clearly connected with the data entered.

Terms and conditions of the online shop handle user rights and business relationship between the owner of an online store and consumers.


Orders through the online store are available 24 hours a day, every day of the year except holidays. Help with purchases is available from Monday to Friday 9:00 to 15:00.

The consumer selects and purchases from the products that are available in the online shop and are sorted by category. By clicking on the button, he adds the items in the cart. The online purchase is completed by carrying out all the steps in the process where the customer enters all the necessary information for a purchase. In the final step, the complete input data will be displayed.

The purchase has been completed, if the buyer in the last step clicks on “Confirm Order”. In all the steps it is possible to change the data entered.

After awarding the contract, the buyer will be notified by e-mail that the order was accepted. It lists the products and quantities, chosen by the customer. The customer will be informed by the online store about the order status. The information about the condition and contents of the contract are online  under “My Account”.

About a treaty change or cancellation, the buyer must notify the seller on He must also add the order number named in the e-mail of the purchase.

The seller packages and shipps the goods in the promised time and informs the buyer by email.

Information about the right to return goods, delays in delivery and in the case of an appeal are available to the user in the operating conditions of the webshop


Ordering process and communication with customers takes place in English language.


All prices on this website are in euros and include VAT. Prices are valid at the time of contract and have no predetermined force.

  1. Payment method

Regardless of the payment method, you will receive an email containing the bill (in pdf. Format), immediately after the payment or in physical form immediately upon receipt of the products ordered.

There are the following payment methods:

  • Via Braintree system by debit card or credit card (Activa, MasterCard, Visa, Visa Electron, Maestro BA) or
  • Via the Paypal


When paying with a credit card you must notify us via email regarding a cancelation or a change in the order for a refund.

In case of payment by debit card or credit card the following conditions apply:

  • The buyer (account data) must be the same person or organization that is the owner of the credit or debit
  • After confirming the receipt of the order, it is not possible to change the content of the order or the final amount of the


After payment of the products ordered an invoice will be sent in PDF format to the e-mail address of the customer. It contains the prices and all costs relating to the purchase and a note about the right to terminate the contract.

The buyer is obliged to check the accuracy of the information before ordering. Later given objections regarding the veracity of the account will not be accepted.


The online store uses the appropriate technical and organizational means to protect the transmission and storage of personal data and payments. The shop uses for this purpose a 128-bit SSL certificate issued by a recognized organization.


The trader will deliver the ordered products to the user (buyer) within the stipulated time. Contractors by the dealer are DHL Express and DPD. The merchant reserves the right to choose another delivery service, if it can carry out the contract effectively.

Delivery is made by the contractor DHL Express and DPD.


All shipping of goods are clearly indicated before confirming the order. Buyer of four or more Glass shaker receives the postage free of charge.



The user (buyer) has the right, within 30 days from the date of receiving of the ordered products, to withdraw from the contract and send a notification about it to info@glassshaker. Where it is not necessary to indicate the reason for such a decision.


The dealer also extends a message of resignation as a withdraw of the purchase agreement. The only cost due to the withdrawal of the user (buyer) are the costs to send the goods to the dealer. Purchased items must be returned no later than in 15 days from the date of submitted resignation from the purchase agreement.

The store-bought products must be returned intact in its original packaging and in the same amount, unless the products are destroyed, damaged, lost or their quantity is reduced without an error by the user (buyer).

If the package is physically damaged with the ordered products, if the content is missing, or if it shows signs of opening, the user (buyer) has to initiate a recovery procedure at DHL Express or DPD.

For returned products the merchant will refund the consumer (customer), but not later than within 30 days of receiving the notice of withdrawal, the amount paid or used coupon or promotion code as soon as possible. Other discounts will not be refunded to the user (customer).

The refund of the amount paid is made by the merchant to the bank account of the user (customer). A utilized voucher is returned as a credit.

The purchase agreement (contract) is electronically stored on the server of the Website administrator and is accessible to the customers 24 hours a day in their user profile ‘My Account’.

Although we always act in good faith, it can happen that with changes to the website, errors occur. The trader is obliged to eliminate the error as soon as possible. The user can report the error to the dealer  on the phone number +386 30333077 or e-mail address


If additional costs occurred by the error, the trader will try to settle them within 30 days of notification of argumentative fault.


The online store Glass Shaker ensures the accuracy of data on its website. Despite our best efforts, the nature of products, delivery or prices may change. In this case, the buyer will be informed of the changes and is allowed to cancel the contract or change the goods ordered.